Privacy Policy

Capital Pest Services, Inc. (“Capital Pest,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit capitalpest.com (the “Website”), request an estimate or consultation, apply for employment, or otherwise communicate with us.

By using the Website or submitting information to us, you acknowledge the practices described in this Privacy Policy. This policy applies to information collected through the Website and related communications. It does not apply to third-party websites or services that maintain their own privacy policies.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

Contact information, such as your name, email address, telephone number, street address, and ZIP code.
Service-request information, such as the pest or property concern, service requested, preferred appointment date, comments, and other details you include in a consultation, estimate, appointment, or enrollment form.
Customer-service information, including questions, feedback, billing inquiries, and records of communications with us.
Employment-application information, such as contact details, employment history, education, qualifications, licenses, references, resume information, and other information you choose to provide when applying for a position.

Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect technical and usage information, including:

Internet Protocol (IP) address, browser type, device type, operating system, and general location derived from your IP address.
Pages viewed, links clicked, referring and exit pages, dates and times of visits, and interactions with Website content.
Advertising and analytics information, such as campaign, referral, conversion, and cookie identifiers.

This information may be collected through cookies, pixels, tags, scripts, and similar technologies. You can manage nonessential technologies through our cookie-consent banner.

2. How We Use Information

We may use information to:

Respond to requests for estimates, consultations, appointments, services, or customer support.
Communicate with you about scheduling, service needs, account matters, and related inquiries.
Provide, administer, and improve our pest-control services and Website.
Process and evaluate employment applications and communicate with job applicants.
Measure Website traffic, understand how visitors use the Website, and improve functionality and content.
Measure advertising performance, attribute leads and conversions, build advertising audiences where permitted, and show or improve relevant advertising.
Maintain business and customer records, prevent fraud or misuse, protect the security of the Website and our operations, and comply with legal obligations.

3. Cookies, Analytics, and Advertising

The Website uses cookies and similar technologies. Some are necessary for the Website to operate. With your consent where required, we may also use analytics and advertising technologies provided by companies such as Google, HubSpot, and Microsoft.

These providers may collect or receive information about your browser, device, Website activity, referrals, and interactions with advertisements. They may use this information to provide analytics, measure conversions, support advertising, prevent fraud, and improve their services in accordance with their own privacy policies.

You may accept or reject nonessential cookies through the Website’s cookie-consent banner. You can also adjust browser settings to block or delete cookies. Blocking some cookies may affect Website features. Your cookie choice is specific to the browser and device you use and may need to be renewed if cookies are cleared.

4. How We Disclose Information

We do not sell personal information. We may disclose information in the following circumstances:

Service providers. We may share information with vendors that support hosting, Website forms, analytics, advertising, email, customer communications, security, applicant processing, and other business operations.
Business and legal purposes. We may disclose information when reasonably necessary to comply with law, respond to lawful requests, protect rights or safety, investigate fraud or security incidents, enforce agreements, or establish or defend legal claims.
Business transactions. Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, subject to appropriate protections.
At your direction. We may disclose information when you direct us to do so or provide consent.

Although we do not sell personal information, certain advertising or analytics activities may be considered “sharing” or targeted advertising under some state privacy laws. Capital Pest currently serves customers only in North Carolina, and visitors may reject nonessential advertising and analytics cookies through our consent banner.

5. Customer Records and Retention

We retain customer, lead, applicant, and Website information for as long as reasonably necessary for the purposes described in this policy, including maintaining service and business records, responding to requests, resolving disputes, enforcing agreements, and satisfying legal, accounting, or security obligations. Our general practice is to retain records until deletion is requested, unless a longer retention period is necessary or permitted by law. We may retain limited information after a deletion request when required for legal compliance, fraud prevention, dispute resolution, or recordkeeping.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission, or storage system can be guaranteed to be completely secure. You should use caution when sending sensitive information electronically.

7. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information that we maintain about you. You may also ask questions about our privacy practices or opt out of marketing communications.

To submit a request, email In**@*********st.com. We may need to verify your identity before completing a request. We may deny or limit a request when permitted or required by law, and we will explain the reason when appropriate.

You may unsubscribe from marketing emails using the link in the message. Even after opting out of marketing, we may send nonmarketing communications related to an inquiry, appointment, service, payment, or other business relationship.

8. Online Payments and Third-Party Websites

The Website may link to a third-party payment portal or other external websites. Payment information submitted through a third-party portal is collected and processed by that provider, not directly through capitalpest.com. Your use of an external website is governed by that provider’s privacy policy and terms. We encourage you to review them before providing information. Capital Pest is not responsible for the privacy or security practices of third-party websites.

9. Children’s Privacy

The Website and our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information through the Website, please contact us so we can review and, where appropriate, delete it.

10. North Carolina Users

Capital Pest is based in North Carolina and currently provides services only in North Carolina. We handle personal information in accordance with applicable federal and North Carolina requirements. If our service area or data practices change, we may update this policy and provide additional notices where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements. The effective date at the top indicates when the policy was last revised. If we make material changes, we may provide additional notice where appropriate.